Tuling HCM module
HR Support Desk & Help Center
Staff questions become tickets HR can answer and track, with a help center and policy library to deflect the repeat ones.
About this module
HR time disappears into repeat questions and informal requests. A ticket queue plus a help center gives the team a trail, and gives staff an answer without waiting for a reply.
Capabilities
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HR support tickets
Employees raise queries from self-service and HR works them from one queue, instead of WhatsApp messages and walk-ins.
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Help center
Articles for common questions, so the same answer is not typed fifty times a month.
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Policy library
Create and publish HR policies, and let staff read them from self-service.
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Notifications and templates
Send notifications to staff, reuse templates, and check what was sent in the inbox.
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Colleague birthdays
Staff see who is celebrating on their campus today and send a private note, with no replies or clutter.
FAQ